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Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.


What information do we collect?

We collect information the moment you register on our site, make a payment, fill out a form or browse the site.

During a payment or registration on our website, as appropriate, you may be asked to provide: your name, e-mail address, mailing address, contact phone number or credit card information. You can, however, visit our website anonymously.

What do we use your information for?

Any of the information we collect from you can be used in one of the following ways:

     - To personalize your experience:  (your information helps us to better respond to your individual needs)

To improve our website (we continue to strive to improve our website offerings, based on the information and feedback we receive from you)

     - To improve our customer service:  (your information helps us to respond more effectively to your customer service requests and support needs)

     - To process transactions:  Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason that is without your consent, except for the express purpose of delivering the purchased product or requested service. .

To administer a contest, promotion, survey or other site feature

     - To send periodic emails:  The email address you provide for payment processing can be used to send you information or updates regarding your requests and to occasionally receive institutional news, updates and information related to purchased product or service, etc.

Note: If, at any time, you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the end of each email.

How do we protect your information?

We have implemented a variety of security measures to maintain the security of your personal information when you send a payment, log in, send or access your personal information.

We offer the use of a secure server. All sensitive / credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our Database for access only by authorized individuals, with special access rights to our systems, who are maintained by confidentiality of information is mandatory.

After a transaction, your private information (credit card, identity number, financial data, etc.) will be kept on file for more than 60 days, in order to make it easier for you to contract on our website, without having to enter your data payment for each project you publish.

Do we use cookies?

Yes. Cookies are small files that a website or its service provider transfers to your computer's hard drive through your Web browser (if you allow). These files allow the websites or systems of service providers to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process your payments, understand and save your preferences for future visits and compile aggregate data about traffic and interaction on the site, so that we can offer you a better site and tools in the future. We may hire third party service providers to help us better understand our website visitors. These service providers are not authorized to use the information collected on our behalf, except to help us conduct and improve our business.

Do we disclose any information to third parties?

We do not sell, trade or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in the operation of our website, conducting our business or serving you, as long as the parties agree to keep this information confidential. We may also disclose your information if we believe it is appropriate to comply with the law, enforce our website policies or protect our rights, property or safety, or that of others. However, visitor information that is not personally identifiable may be provided to third parties for marketing, advertising or other uses.

     - Third party links:  Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or obligation with respect to the content and activities of these linked sites. However, we seek to protect the integrity of our site and welcome any feedback about those sites.

Compliance with California's Online Privacy Protection Act

As we value your privacy, we take the necessary precautions to comply with California's Online Privacy Protection Act. Therefore, we will not distribute your personal information to third parties without your knowledge.

As part of the California Online Privacy Protection Act, all users of our website can change their information at any time by logging in, accessing the control panel and clicking on the profile, in the "Edit profile" option.

Compliance with the Children's Online Privacy Protection Act

In order to comply with all requirements of the COPPA (Childrens Online Privacy Protection Act), we do not collect information from anyone under the age of 13. Our website, products and services are intended for people at least 13 years of age or older.

Online Privacy Limited Policy 

These online privacy policies apply only to information collected through our website and not to information collected offline.

Terms and conditions

Please access our Terms and Conditions section, where we establish the use, disclaimers and limitations of liability that govern the use of our website.

Your Consent

By using our website, you declare that you agree with the privacy policy of our website.

Modifications to Privacy Policies

If we decide to modify our privacy policies, we will post the changes made on this page and / or update the Privacy Policy modification date below.

The last changes to these policies were made on December 13, 2019.


1. Behavior on the website

The tone of the messages should always be cordial. Mistreatment and insults among users will not be tolerated.

Do not share contact information (email, phone, skype, whatsapp, hangout, external links in general - including the direct link to Behance should also not be sent).

We understand that there are times when this attitude is necessary. Always try to clarify issues through Fallaneeds so that our guarantee can be applied when necessary.

Respect the privacy of Fallaneeds messages and projects. What happens on the platform must remain on the platform. Unless you have written authorization from the other party, you cannot make public messages or projects developed at Fallaneeds public. 

Spams are strictly prohibited.

2. Website content

 Never post messages, projects or any content on the website related to:

Pornography or prohibited content for minors;


Racial intolerance or attack on a particular individual, group or organization;

Excessive irreverence;

Technological piracy;

Casinos or games of chance;

Drugs or the like;

Sale of weapons or ammunition (for example, firearms and parts, razors and electric discharge pistols);

Sale of products that are replicas of others;

Bad software (viruses, spyware, etc.);

Any illegal content that promotes illegal activity or infringes on the legal rights of others.


3. Policy for publishing projects

If a job violates any Fallaneeds policy, it will be removed from the platform. The client is free to republish the project if the violation is corrected. The most common reasons for excluding projects from the platform are:

Violation of the Terms of Service of another company or entity;

Request that professionals perform unpaid work;

Violation of Section 2 of this Policy;

Payment offered off the platform;

Payment is based on commissions or stock compensation;

Violation of the integrity of an academic institution, including performing tasks, writing essays, tests or presentations by third parties;

Violation of any US or other law;

Contain personal contact information;

Promote other products and services;

Search for full-time workers.


3.1 Guide for publishing projects 

Clarity on the need and specific skills to complete the project;

Appropriate and complete wording;

Answer the professionals' questions and update the job description;

Accept a proposal only when the job description is clear, including expectations, terms and payment terms;

Evaluate multiple proposals following specific criteria, such as the professional's experience, education, portfolio, certificates, references, comments from previous clients, location, communication, style and remuneration;

Communicate with the professional to establish working conditions, define main goals and payment method;

Ask the professional's working hours and response time;

Once the professional is hired for your project, follow the development of the work by staying logged on the platform.


4. Proposal submission policies 

When submitting a proposal, the professional cannot:

Offer your services free of charge;

Use unprofessional language or attack another Fallaneeds user;

Request or accept payment outside the platform;

Use messages for purposes other than sending proposals;

Include any contact information. Example: Skype, email, phone, website, Gtalk, etc.


4.1 Guide for publishing proposals

As a professional, you must commit to following the guidelines when submitting a proposal:

Submit proposals only for jobs that you are able to perform and when you can meet the deadline set by the client;

Help the client to clarify his needs and fully develop the scope of the work and final results;

Set expectations that you can meet or exceed;

Establish payment conditions linked to the established goals;

Specify how payment (exchange) orders will be managed;

Specify how the guarantee of work will be managed;

Present an accurate proposal that reflects your understanding of the scope of the job and the amount of hours / effort you should devote to meeting customer expectations;

Present a new proposal, when necessary, to inform any change in the delivery date of the work or approach, before the end of the proposal period;

Do not request unjustifiably low pay or submit test proposals. If you want more information about the project before submitting a final proposal, send a message with your questions and specify that you will update your proposal when you receive the necessary information;

Do not submit fraudulent proposals;

Do not submit generic or repeated proposals;

Do not offer your services in exchange for a good evaluation or free of charge.


5. Policies for publication in the profile

The profile of a professional cannot contain:

     - Contact information outside the platform;

     - Offers for payments outside the platform;

     - Free service offers;

     - Service offerings that violate Fallaneeds's Policies or that of another company or entity;

     - Any text plagiarized by another professional;

     - Exhibition of works for which the profile owner does not have legal or ownership rights.


6. Policies on the duration of employment relationships on the website

Relationships between customers and professionals that are initiated through Fallaneeds should continue to happen through Fallaneeds for a minimum of 2 (two) years, starting from the last project completed between the parties.

 Any employment relationship that has started through Fallaneeds and that is continued outside the site loses our guarantee and may put the involved accounts at risk, and Fallaneeds may cancel them at any time.

7. Penalties for Policy Violations  

Fallaneeds will suspend or delete the account of users who violate any Platform Policy.

For violations related to the publication of projects, it will be excluded from the platform. Repeated violations will result in the account being closed.

For violations by professionals, the minimum penalty is suspension for five days. For more serious violations, such as plagiarism, evading fees, handling comments or recurring violations, the professional's account will be subject to immediate closure.


Welcome to fallaneeds.com.

The following terms of service (these "Terms of Service") govern your access to and use of the Fallaneeds website, including any content, functionality and services offered on or through www.Fallaneeds.com (the "Site") of Fallaneeds and, with respect to payment processing services, by its subsidiaries: Fallaneeds and its subsidiaries are collectively referred to herein as "Fallaneeds" "we" or "we".

Please read the Terms of Service carefully before starting to use the Site . By using the Site, opening an account or clicking on accept or agree to the Terms of Service when this option is available, you accept and agree to comply with and comply with these Terms of Service and our Privacy Policy, found here, incorporated by reference . If you do not wish to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies on activity and use on the Site, access the articles designated here.

This website is offered and available to users 18 years of age or older. If you are under 18 years of age, you cannot use this Site or the security services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the eligibility requirements mentioned above. If you do not meet all of these requirements, you must not access or use the Site.

Our Customer Support team is available 24/7 if you have any questions about the Site or the Terms of Service. To contact our Customer Support team, submit a request here.


The buyers are users who purchase services in Fallaneeds.

Personalized offers are exclusive proposals that a Seller can create in response to a Buyer's specific requirements.

Custom orders are requests made by a buyer to receive a personalized offer from a seller.

Disputes are disagreements that occur during an order between a Buyer and a Seller at risk.

Fallaneeds Balance is the added value of your revenue as a seller and / or payments returned from canceled orders as a buyer.

Fallaneeds credits are credits that Fallaneeds can provide users to be used only for purchases on Fallaneeds.com, subject to these Terms of Service or any other applicable laws and / or terms.

Extra services are additional services offered on the Seller's Service for an additional price set by the Seller.

Service Packs allow Sellers to offer services in different formats and prices. Packages may include upgrades, which allow Sellers to price their services for a basic price of more than R $ 20.

Service page is where the Seller can describe the Service and the terms of the Service, and the Buyer can purchase the Service and create an order.

Service shows are services offered at Fallaneeds.

Logo Design is an original design for a logo uploaded by a Seller

Order page is the place where Buyers and Sellers communicate with each other in connection with a requested service.

The order is a formal contract between a buyer and a seller after a purchase has been made in the seller 's service page.

The Payment service providers are service providers that provide payment services to buyers and sellers in connection with the Fallaneeds platform, including with respect to the collection of funds from Buyers with regard to purchasing, shipping and withdrawal of funds to sellers, services exchange in connection with payments in local currencies and maintenance of funds related to risk balances.

Revenue is the money that Sellers earn on completed orders and can withdraw or use to purchase at Fallaneeds, subject to these Terms.

Salespeople are users who offer and run services on Fallaneeds.


Only registered users can buy and sell at Fallaneeds. Registration is free.

Services at Fallaneeds can be offered at an initial base price of 5000 XAF ( 7,39 Euro) Some are offered at a base price in excess of 5000 XAF ( 7,39 Euro) , as determined by the Seller.

Buyers pay Fallaneeds in advance to create a project (see the Purchase section below for payment terms).

Orders are purchased through the Order button, found on the Seller's service page, or through a personalized Offer.

Sellers must fulfill their orders and cannot cancel orders regularly or without cause. Canceling orders will affect Sellers' reputation and status.

Salespeople obtain account status (Levels) based on their performance and reputation. Advanced levels provide benefits to their owners, including offering services at higher prices through extras, or selling their ads in multiples.

Users cannot offer or accept payments using any method other than placing an order via the Fallaneeds.com platform.

When purchasing a service, Buyers receive all rights for the delivered work, unless otherwise specified by the Seller on their ad page. Note: some services charge additional payments (through Extra payments ) for the Commercial Use License.

Fallaneeds reserves the right to use all published works published for marketing and promotion purposes on the platform and its social media channels.

The Privacy Policy is part of these Terms of Service and incorporated herein by reference.



Sellers also referred to as Freelancers create concessions at Fallaneeds to allow buyers to purchase their services.

Sellers can also offer specific, personalized services to buyers, in addition to their published ads.

Each project you sell and successfully complete accredits your account with a net revenue of 80% of the purchase price.

Fallaneeds forwards payments to Sellers when an order is completed.

If an order is canceled (for any reason), the funds paid will be returned to the balance card of the purchased one within the platform.

The recipes are only available for withdrawal on the Recipe page after a 3-day security release period after the order is marked as completed.

Sellers can promote their ads or any content published on the platform through the Google Ads platform.

Sellers can withdraw their receipts using one of the withdrawal sections available on the Fallaneeds platform.

The seller’s rating is calculated based on order analyzes published by buyers. High rankings allow Sellers to achieve advanced levels of Sellers (see Levels below). In certain cases, extremely low ratings can lead to suspension of Seller's account.

For security reasons, Fallaneeds may temporarily disable Seller's ability to withdraw revenue to prevent fraudulent or illegal activities. This can result in security issues, inappropriate behavior reported by buyers, or association of multiple accounts on the platform with a single withdrawal provider.

Sellers are responsible for paying direct or indirect taxes, including ISS, PIS, Cofins and others, which may apply to them, depending on the residence or location. Sellers represent and warrant that they will, and will always, comply with their obligations under the income tax provisions in their jurisdiction. The price shown on the ad page includes all taxes and fees applicable to Sellers.

Appointment as Limited Payment Collection Agent: Seller designates at Fallaneeds as Seller's limited authorized collection agent for the sole purpose of accepting payments (through its Payment Service Provider, if applicable) from Buyer and remitting those payments to Seller . Seller agrees that Buyer's payment to Fallaneeds will be considered the same as payment made directly to Seller. Buyer's payment obligation to Seller will be fulfilled upon receipt of payment by Fallaneeds (or its Payment Service Provider, as applicable), and Fallaneeds (through its Payment Service Provider, as applicable) is responsible for shipping funds to Seller in the manner described in these Terms of Service. If Fallaneeds (via payment service provider) does not remit these amounts to Seller, Seller will only appeal to Fallaneeds and not directly to Buyer. Seller agrees that Fallaneeds may describe or reflect the terms contained herein in any terms of service, receipts, disclosures or notices, including, but not limited to, receipts provided to Buyers that it deems necessary or prudent.

Fallaneeds establishes a partnership with Payment Service Providers for the purpose of collecting payments from Buyers, transferring those payments from Buyers to Sellers and withholding funds related to Sales Balances. All payment services related to withdrawing funds on the Fallaneeds platform are performed by Fallaneeds payment service providers.

Sellers are responsible for obtaining a general liability insurance policy with sufficient coverage to cover all risks associated with the performance of their services.

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